MAHRI, Fawwaz Lutfi; LOURENSIUS L. TARIGAN, Nerys. ANALISIS KOMPARATIF E-SERVICE QUALITY, TRUST, DAN CUSTOMER EXPERIENCE PADA APLIKASI PEMESANAN TIKET KERETA API ANTARA ACCESS BY KAI DAN TRAVELOKA DI YOGYAKARTA. Jurnal Manajemen dan Bisnis, [S. l.], v. 10, n. 1, p. 14–24, 2026. DOI: 10.55264/jumabis.v10i1.216. Disponível em: https://jurnal.man.feb.uncen.ac.id/index.php/jmb/article/view/216. Acesso em: 17 apr. 2026.