ARUMAN, Ezra. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Dan Loyalitas Nasabah Bank Papua Kantor Cabang Pembantu Waena Dimasa Pandemi Covid-19. Jurnal Manajemen dan Bisnis, [S. l.], v. 5, n. 2, p. 99–115, 2021. DOI: 10.55264/jumabis.v5i2.78. Disponível em: https://jurnal.man.feb.uncen.ac.id/index.php/jmb/article/view/78. Acesso em: 7 mar. 2025.